Return to the product page

Known Issues and FAQ

Problem: SoftPerfect Bandwidth Manager is not compatible with Sygate Personal Firewall Pro.
Solution: No solution.

Problem: SoftPerfect Bandwidth Manager does not support Windows XP/2003/Vista/2008 bridged connections.
Solution: Use the bandwidth manager internal bridging instead.

Q: I am trying to connect to the bandwidth manager service, but get a message like Connection Timeout or Connection Refused.

A: Try the following:

• Disable your firewall if it is installed. Windows XP SP2 and above users may have the system firewall enabled by default.
• Make sure that you have installed the bandwidth manager service on this PC and the service is running. It starts automatically on system boot. However, you can start it from the Administrative Tools - Services control panel applet.
• Look for any error messages in the BWMSVC.LOG file located in the installation directory.

Q: Is your bandwidth manager compatible with the Microsoft ISA Server?

A: Yes, there are no known issues.

Q: Is your bandwidth manager compatible with the ICS (Internet Connection Sharing)?

A: Yes, it is fully compatible.

Q: How can I control the bandwidth manager remotely? Is there a web-based interface?

A: SoftPerfect Bandwidth Manager does not support a web-based interface, but it can be controlled remotely. To communicate between the GUI and the system service it uses the standard TCP protocol, port 8701. You can connect to the server with the bandwidth manager service through your LAN or the Internet using the GUI. Just specify a host name or IP address of the machine with the running bandwidth manager service.

Q: Is there a way to control SoftPerfect Bandwidth Manager from our billing system? Is there any API?

A: Yes, the bandwidth manager service can be controlled through a simple protocol based on HTTP and XML, contact us for details.

Q: How do I configure SoftPerfect Bandwidth Manager to start automatically with Windows?

A: The bandwidth manager actually starts automatically and runs as a service. This means it starts on every system boot before you log in, and it stops when the system shuts down. It controls bandwidth even when you do not have the GUI running.